Michael D. Miller, President
Over the years, our customers have become more sophisticated and have more choice than ever before.
To exceed these expectations we created California Villages Communities. Each of our California
Villages Communities is family owned and operated, we are committed to providing our residents with beautiful apartments featuring cutting edge design, services and amenities, at the best price and terms.
The key to our program is twofold: first and foremost are our Team Members; secondly, we are strongly capitalized so that our maintenance is the best in the industry, without exception. The best way to understand the California Villages Difference is to check us out. Meet our staff, walk your new community, speak with our other residents, inspect your new apartment home. We are fanatic about clean. We are dedicated to Service. The fit and finish of our units is extraordinary. We train, monitor and staff to make sure that Caring is not just a word, but the way we do business. When you check us out you will realize that the California Villages Difference makes your home more than just an apartment. We want you to relax when you come home and to be proud when your friends and family come over. At California Villages your home is a place for fun and joy.
Every one of our Team Members believes in the California Villages Difference. I invite you to read what the California Villages Difference is in their words. We hope you will make the decision to live with us and experience the pleasure of apartment living.
Penny Adams, Assistant Manager
I believe that the California Villages Difference is PEOPLE: We genuinely care about our residents. The people that live here are part of our family community. We care about creating a great place to live. We have wonderful promotional events throughout the year. Our kids & families can win tickets, for example, to go to Dodger games, movies & Knott's Berry Farm. We have great community parties year round.
Because we care about the safety of all children, we do our best to provide them a great place to play. We take resident concerns seriously. We constantly walk around the community during the day and in the evenings. And our Service Works Commitment and 24 hour maintenance emergency service are the best there is.
Crystal Hernandez, Assistant Manager
We care about every individual that we come in contact with throughout our day and acknowledge that they have value in our world. We have the unique opportunity because of our position that by doing the best we can we can make a positive impact in someone's day .We have the ability to listen and understand our resident's concerns and to the best of our ability, address them. Our number one goal is to achieve excellence in customer service. Striving for this makes us California Villages.
Anthony Thomas, Community Manager
The most noticeable "difference between' California Villages and other communities are the amenities and detail put into the apartments at a great value. I've toured a large number of apartments and if you're not willing to pay the high cost for the custom upgrades you're not getting them. At California Villages we give quality, style, luxury and other upgrades with the best pricing and value in apartment living. I appreciate that we constantly strive to go higher than the standard.
We are a unique community which constantly sets the curve for comparison. Our residents are our family and we truly take care of them as such. We reward our kids for their academic achievements and celebrate the seasons together. We encourage each other through difficult times and come together throughout the year for community events such as a yard sale.
I am absolutely confident that no other community can compare to ours!
We are who we say we are. No excuses and no exceptions!! That's the true difference.
Brandi Coy, Community Manager
The California Villages Difference is me and all the fine people we work with. Our Management Team is wonderful and our training and knowledge of the industry are excellent. When it comes to knowledge and getting things done, our standard of excellence means” good enough” just isn’t what we’re looking for. For me, the California Villages Difference is the fact that I actually get the resources and support to enable me to do what I need to do to enhance each of my resident’s experience.
I believe in what I’m offering. I believe in the integrity of California Villages and the purpose behind it.
David Youn, Community Manager
California Villages exceeds our competitors in many ways. We set the standard with our Premier Plus Apartment Homes. Other apartment communities try to imitate our designer upgrades and exceptional amenities, but do not have the budget and experience to follow us. Our “Gold Star” maintenance program requires that each apartment is presented to its new occupant in perfect condition. Our ServiceWorks Commitment ensures that any resident experiencing a maintenance problem will be promptly and expertly assisted.
The quality of our Premier Plus Apartment Homes combined with our professional and dedicated staff and “Gold Star” maintenance programs far exceed any competitor’s, residents, and future resident’s imagination.
Our reasonable prices and varied concession programs assist future residents to afford clean, safe and well maintained apartment homes.
Nichole Smith-Bevans, 2nd Vice President
When I think about the California Villages difference one word that comes to mind is "Forefront". As the Vice President I am actively engaged (with my management team) in seeking out programs and processes that put us in the forefront of apartment living in Southern California. For our residents that means we are one of the few communities that offer 21sl Century payment options such as Credit cards, ACH and late payment forgiveness. We are committed to children's programming which includes holiday celebrations, good student recognition and summer rent credits. We are relentless in our campaign to keep our community Crime and Drug Free. Finally, we work daily to maintain properties with "condo" quality amenities such as granite counters, custom colors and energy efficient appliances. In Summary, the California Villages Difference means being in the forefront of apartment industry innovation and technology, studying what's working and what is not in an effort to provide our residents with the most optimal apartment living experience possible.
Miriam Miller, Executive Vice President
It is my goal to make California Villages the best possible home for you. Whether this is your first apartment home or your 30th I want you to say" this is the best". A home not only where you can be proud of your stylish apartment, but where you will receive excellent service from a professional staff who takes pride in the service they provide.
My commitment to being the best is accomplished by paying attention to four things.
Staff, Safety, Service and Fun. Here is how we accomplish that goal:
First is the staff that we employ. Our Team Members are regularly trained and supervised so that they remain at the top of their profession. They are both professional and caring. They are the best apartment professionals that you will find anywhere.
Your safety is important. We are committed to maintaining a Crime Free Drug ree Community. Our Management Team enrolls each year in training programs provided by the police department. We screen new applicants to be sure they will make good neighbors and we enforce our community rules and regulations.
Our Service Works Commitment to you is to keep your apartment community fresh and clean on a daily basis and to respond promptly to service requests within your apartment. We inspect each apartment two times a year to be sure those safety devices such as smoke alarms are functioning correctly and that there is no deferred maintenance issues in your apartment.
Living at California Villages is fun. Our resident parties, garage sales, and promotional events provide everyone an opportunity to have some fun and meet their neighbors. You may win tickets to a Dodger game or a gift certificate for back to school shopping just by paying your rent on time. Our monthly newsletter lets you know the most recent events and we are always pleased to just have the opportunity to say hello.
Each day I work with our Team Members to address and solve your concerns on an individual basis. Making your experience unique is what the California Villages Difference is all about. It is our goal and our passion!
Carlos Moran, Vice President of Property Operations
As the Vice President of Property Operations, my focus is ServiceWorks – a commitment to turning out 100% defect free units for our new residents and the best repair program in the industry for our existing residents. We accomplish these goals by making sure that our Maintenance Team is properly staffed, thoroughly trained and well supervised. While our competitors are reducing their maintenance staffs, we have not and will not reduce our ServiceWorks Commitment. I am at our Community Sites each and every day. I personally am available to respond to difficult problems. I work with our Maintenance Team members to make sure that they have the resources to get their jobs done quickly and correctly. We do not depend on outside vendors, so you get prompt and excellent service.
Our maintenance Team is on call 24 hours a day seven days a week for emergencies. This is our ServiceWorks Commitment! Service, quality, cleanliness—these all are our goals and we deliver. This is the California Villages Difference for me!
Jose Cuevas, Lead Maintenance
My difference is that you have a qualified professional Maintenance staff that you can count on 24 hrs a day. We apply our talents to efficiently perform all maintenance tasks “big or small”. Our performance is monitored by maintenance satisfaction cards given out to our residents after maintenance repairs. I feel proud of myself when hearing the compliments and the appreciation expressed by my residents. It feels good to know that your hard work and dedication to your craft has not gone in vain.