Our Service Works commitment:
Our community's on-site professional management and maintenance staff is dedicated "24-7" to respond promptly to your service needs. Our Service Works Commitment is designed to promote resident satisfaction and to provide prompt and efficient service. We pride ourselves in providing quality service to all of our community residents.
Your apartment is your home:
It is our responsibility to assist you in maintaining your home in a good an workmanlike manner. It is our Service Works Commitment to you that we will perform routine maintenance of your home on an on-going basis in accordance with the highest professional standards of our industry. We know that having a maintenance problem is unpleasant so our maintenance team will make its best effort to respond to your service request by the next business day following your written maintenance request. An emergency request will be responded to within three hours of being notified of such a request.
Place a service request is easy:
A routine service request may be made from any desktop or mobile device select your home property from the Home Page select the Resident Login, log in , select Maintenance Request tab, and fill in the request form and submit. A service request can also be made in writing at the community office during normal business hours. In case of an after-hour emergencies, you may call our 24-hour emergency service who will dispatch the appropriate serve personnel.
We really care:
Your satisfaction is our primary business, if you are for any reason dissatisfied with our Service Works maintenance, you may notify the community office or direct your inquiry to our Service Works Tenant Inquiry Line (310) 253-5494, ext. 344.